Shipping Policy

Last Updated: August 3, 2026

Thank you for shopping with Hinoby. We are committed to delivering your order as quickly and safely as possible.

1. Order Processing

• Orders are typically processed within 1–3 business days after payment has been received.

• Orders are processed Monday through Friday, excluding public holidays.

• During peak seasons or promotional events, processing times may be slightly longer.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information (where available).

2. Shipping Destinations

We currently ship to the countries available at checkout. If your location is eligible, shipping options will be displayed during the checkout process.

3. Delivery Times

Estimated delivery times vary depending on your destination and the shipping method selected.

Typical delivery estimates are:

• Domestic orders: 5–12 business days

• International orders: Delivery times vary by destination.

Please note that these are estimated timeframes and are not guaranteed.

4. Shipping Charges

Shipping costs are calculated and displayed during checkout before you complete your purchase.

From time to time, we may offer free shipping promotions or discounted shipping on eligible orders. Any such offers will be clearly displayed on our website.

5. Order Tracking

Where tracking is available, you will receive a tracking number via email once your order has been shipped.

Please allow up to 48 hours for tracking information to become active after dispatch.

6. Delivery Delays

Although we strive to deliver orders within the estimated timeframe, delays may occur due to circumstances beyond our control, including:

• Courier delays

• Customs clearance

• Severe weather

• Public holidays

• High order volumes

• Incorrect shipping information

We appreciate your patience should any unexpected delays occur.

7. Incorrect Address

Customers are responsible for providing a complete and accurate shipping address.

If you notice an error after placing your order, please contact us as soon as possible. We will do our best to update your information before the order is shipped.

Once an order has been dispatched, we may be unable to change the delivery address.

8. Lost or Missing Packages

If your package has not arrived within a reasonable time after the estimated delivery date, please contact us at support@hinoby.com.

We will work with the shipping carrier to investigate the shipment and help resolve the issue.

9. Damaged Items

If your order arrives damaged or defective, please contact us within 7 days of delivery.

Please include:

• Your order number

• A description of the issue

• Clear photos of the item and its packaging

We will review your claim and arrange an appropriate resolution.

10. Customs and Import Duties

International orders may be subject to customs duties, taxes, or import fees imposed by the destination country.

These charges, where applicable, are the responsibility of the customer unless otherwise stated at checkout.

11. Contact Us

If you have any questions about our Shipping Policy, please contact us at:

Email: support@hinoby.com

We aim to respond to all enquiries within 1–2 business days.